Robert Palmer is Research Director with IDC's Imaging, Printing and Document Solutions team. He is responsible for written research, forecasts, and analysis in multiple practice areas covering managed print services, document solutions, business workflow automation and optimization, and hard copy transformation.
Mr. Palmer has more than 25 years of experience in product management, strategic planning, market research and analysis, and forecast development within the document imaging industry. Prior to joining IDC, Mr. Palmer served as Chief Analyst for BPO Research. Previously, he led the Digital Peripherals Solutions practice for InfoTrends, where he was responsible for all written research, trend analysis, and forecast development for office imaging hardware and services.
Mr. Palmer has led multiple research practice areas covering a diverse range of topics, including office technology, channel strategy, managed document services, digital photography, and photo printing. He is active in a variety of imaging industry forums and currently serves on the board of directors for the Managed Print Services Association (MPSA).